Warranty Information

ICE Jewellery Warranty Information

To ensure clarity and understanding, we have included the following details in our warranty:

Business Information

Company Name: ICE Jewellery

PO BOX 10040
Gouger Street BC
Email Address: customerservice@iceonline.com.au
Phone Number: (08) 8110 4196


How To Make A Claim

  1. Contact ICE Jewellery by email: customerservice@iceonline.com.au 
  1. Provide a clear description of the issue you are experiencing with your product. 
  1. Include proof of purchase as validation for the warranty coverage. 
  1. Please include photographs/videos to support your claim. 
  1. A member of our customer service team will respond to your email enquiry to assist you further in the matter. 

Jewellery Warranty

ICE Jewellery provides a 12-month warranty for all our jewellery pieces, starting from the date of purchase.

Entitlement to Claim

To make a claim under the warranty, the consumer must retain proof of purchase, which serves as validation for the warranty coverage.

Watch Warranty

ICE Jewellery is an authorised retailer for all the brands and products we carry. We ensure that our products are directly sourced from licensed manufacturers or authorised distributors. When you purchase an item from ICE Jewellery, you can be confident that it is genuine, brand new, in its original condition, and accompanied by the original packaging, warranty cards, and instruction manuals, where applicable.

Individual Manufacturer’s Warranty

Every watch purchased from ICE Jewellery comes with a manufacturing warranty. The duration of the warranty is determined by the specific brand or manufacturer. Please refer to the manufacturer's warranty for further information regarding duration of warranty.

Entitlement to Claim

To be eligible for a warranty claim, the consumer must retain proof of purchase as validation for the warranty coverage.  Please refer to the manufacturer warranty for further information.

All faults or defects will be sent to the manufacturer for assessment. The manufacturer will determine if the product is faulty and the cause of the fault.

The assessment time may vary depending on the manufacturer. The outcome, whether a refund or replacement, is solely at the discretion of the manufacturer.

We cannot expedite the assessment process or influence the manufacturer's decision. If no fault is found, you will be required to pay for postage to have the item returned to you.

For detailed information on repair or warranty instructions, please refer to the specific manufacturer's website or the warranty details included with your watch.

Watch Warranties Do Not Cover Damage

It is important to note that watch warranties primarily protect against "manufacturer defects" and may not cover damage caused by other factors. To understand the specific coverage exclusions, we recommend referring to the manufacturer's warranty for detailed information on what is not covered.

Additionally, please be aware that if a watch has been tampered with, modified, or repaired by a third party, the manufacturer will consider the warranty voided.

It is essential to adhere to the manufacturer's guidelines and instructions to maintain the warranty's validity and ensure proper care of your watch.