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Product information
We sincerely hope that you are delighted with your recent purchase from Ice Jewellery.
If your purchase does not meet your expectations, we are more than willing to provide you with the option of a refund or an exchange, provided that the following conditions are met:
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Returns are made within Send your jewellery back to us within 30 days of your delivery date. **Body Jewellery such as Nose piercings, earrings, belly piercings and toe rings are non-refundable. |
Products are returned to us unworn & in original packaging. |
Include your order number & |
To ensure the utmost security of your return or exchange, we kindly request that you send the item back to us via Australia Post Registered Mail.
Please note that we cannot be held responsible for any damage, loss, or theft that may occur during the transportation process.
To return a purchase, print out our returns form, fill it in and ship it with the goods to initiate the return. No printer? No problem! Please include a handwritten note in your return parcel stating the details of your return. Ensure the items are in the original packaging. We suggest using a registered eParcel through Australia Post.
Here's how you can post your return:
- Select to send your parcel via Australia Post Registered Mail.
- Address your parcel to:
ATT: ICE Jewellery
PO BOX 10040
Gouger Street BC
ADELAIDE SA 5000
We advise you to retain your postage receipt for tracking purposes until the processing of your return is finalised.
**Terms & Conditions for Returns & Exchanges
Body Jewellery Returns
Please be advised that all body jewellery purchases are non-refundable. We prioritise your well-being and want to ensure that every item you receive is brand new, untouched, and free from any potential contamination.
The following items are non-refundable under this category:
- Nose piercings.
- Earrings.
- Belly piercings.
- Toe rings.
Change of Mind Returns
For change of mind returns, any shipping costs charged on the original order will not be refunded to the purchaser.
The purchaser is responsible for the cost of shipping the item back to us.
Return shipping costs are non-refundable and are at the expense of the purchaser unless the item is deemed faulty. In the case of a faulty item, please contact our team via phone or email: customerservice@iceonline.com.au
Ring Size Exchange
Please note that we allow only one ring size exchange, so it's important to be confident in your chosen ring size before initiating the exchange process. To assist you in this, please consult our Online Ring Size Chart.
A shipping fee of $14.95 will be applied to any ring size exchange.
Please ensure that you familiarise yourself with these terms and conditions before proceeding with a return or exchange.
We're delighted to offer FREE shipping via Australia Post for all orders totalling $99 or more!
Rest assured that when you place an order with us, your items will be carefully dispatched from either our Adelaide warehouse or our trusted drop shipping partners. Every shipment is meticulously tracked, and you'll receive a unique tracking number for complete visibility of your package's journey. We prioritise the use of Australia Post for its top-notch security measures and prompt delivery service.
In certain instances, we may expedite the shipping process by arranging for your order to be directly shipped to you from one of our reliable suppliers or brands. This approach helps to streamline delivery times, ensuring you receive your package as swiftly as possible.
There is a processing timeframe of 1-3 or 1-5 Business Days depending on the item(s) in your cart. The processing time is stated on each item's page. We'll ship your order via Standard or Express post, depending on your nominated delivery method after the processing timeframe is complete. Our shipping carrier is Australia Post. Please refer to Australia Post Shipping times for further information regarding shipping timeframes.
If there are items with different processing times, we'll use the longest, typically 1-5 Business Days, before shipping your order. We ask that you check each item's page for its processing timeframe if you are unsure about the expected shipping time of your order.
Please be aware that while we aim to process your order within the specified timeframe, sometimes, unforeseen supplier delays can occur. If your item is delayed for any reason beyond the processing timeframe listed, we will notify you.
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Delivery Option |
Cost* |
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Australia Post - Some products can take extra time to dispatch. See individual products for shipping timeframes. Normal delivery times are 2-10 days depending on location. |
FREE for orders of $99.00 AUD or more |
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Australia Post - Some products can take extra time to dispatch. See individual products for shipping timeframes. Normal delivery times are 2-10 days depending on location. |
$14.95 for orders less than $99.00 AUD |
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Australia Post Express - Some products can take extra time to dispatch. See individual products for shipping timeframes. Normally next day delivery to metro areas upon dispatch. |
$15.95 for all orders |
International Orders
Please note that international orders may experience longer transit times due to various factors beyond our control. Unforeseen delays can occur, and we will make every effort to keep you informed as soon as we receive updates regarding any such delays.
Currency
Kindly be aware that all shipping fees are quoted in Australian Dollars (AUD) for your convenience.
Signature On Delivery
As we specialise in delivering jewellery and watch products, it’s important for a signature to be obtained upon delivery. If you specifically request for the courier to leave your parcel in a designated safe location, please note that we cannot accept responsibility for any lost deliveries in such instances. Your understanding is greatly appreciated.
Processing Your Order
Upon receiving your order, our team springs into action to ensure prompt processing, enabling you to receive your items as soon as possible. Rest assured that all Ice orders are typically processed within 1-3 Business Days, unless otherwise specified, and swiftly dispatched based on your chosen shipping method.
Please bear in mind that if there are any discrepancies between the shipping and billing addresses, or if any other unusual activity is detected, your order may experience a slight delay as we conduct additional checks to ensure security and accuracy.
We would also like to emphasise that all shipping fees are quoted in Australian Dollars (AUD) for your convenience.
Shipping Your Order
To ensure the utmost security of high-value orders, a signature may be required upon delivery. If you anticipate being unavailable to personally sign for your package, we kindly request that you arrange for an authorised adult to be present at the designated shipping address.
Rest assured that we will keep you informed every step of the way. As soon as your order is shipped, you will receive an email notification containing a shipment confirmation and a tracking number, allowing you to conveniently track the progress of your package.
In the rare circumstance that your order encounters any unforeseen obstacles preventing its immediate shipment, we will promptly reach out to you. Our communication will provide a clear explanation of the reason for the delay, ensuring you are well-informed and aware of the situation.
Tracking Your Order
We understand the importance of staying informed about the arrival of your jewellery. To provide you with timely updates, we will send you an email notification on the day your order is shipped. This notification will include a confirmation of shipment as well as a tracking number, granting you the ability to monitor the progress of your order until it reaches your doorstep or the intended recipient's location.
Please be aware that depending on the security settings of your email inbox, our confirmation email may occasionally land in your SPAM or Junk folder. We recommend periodically checking these folders to ensure you don't miss any important communication from us.
Additionally, to ensure that our emails are consistently delivered to your inbox, kindly add customerservice@iceonline.com.au to your Email Address Book.
By taking these simple steps, you can guarantee that you receive our emails promptly and avoid any potential disruptions in communication.
Order Cancellation
Need to make changes to your Ice Jewellery order? We're here to assist you! If, for any reason, you wish to cancel or modify your order, please reach out to us promptly. Ensure you include your Ice order number in your communication.
Rest assured; we'll make every effort to halt the processing of your order. However, please bear in mind that our order-fulfillment system is designed to expedite shipments to our valued customers efficiently. This means that even if you contact our Customer Service Department immediately after reconsidering your order, it might already be in the shipping process. In such cases, we regretfully cannot make changes or cancel the order once it has embarked on its journey to you.
However, if you find that you are not completely satisfied with your order upon its arrival, don't worry. You can take advantage of our 30-day money back return policy by returning the item to Ice Jewellery.
Please note that Ice reserves the right to cancel any order that raises suspicion or appears fraudulent. Rest assured that any fraudulent transactions will be promptly reported to the appropriate authorities for further action.
Top Jewellers At ICE Jewellery
At Ice Jewellery, we offer exquisite and high-quality jewellery for customers who prefer the convenience of shopping for accessories online. While we may not have a physical store, we are passionate about the artistry of jewellery and committed to providing our customers with exceptional pieces that they can cherish.
Our team take pride in offering a collection that exudes elegance and style, allowing our customers to feel a sense of pride when wearing our jewellery.
We genuinely hope that you adore everything about Ice Jewellery, but if you have any questions or need assistance, please don't hesitate to reach out to us.
